Psychiatric Medication Management Practice Policies at Psych Alchemy

Welcome to Psych Alchemy, where we blend science, humor, and common sense to help you thrive! But here’s the thing—we’re a psychiatric practice, not a psychic hotline. This means we need your cooperation in keeping things running smoothly, especially regarding our insurance payment policies. So, grab your favorite caffeinated beverage and take a moment to read these very important (and mildly entertaining) rules, including our patient portal rules, which will guide you on medical records requests and our no-show cancellation fees. Also, please be aware of any prescription resend fees that may apply.

We’re not insurance wizards, and we can’t magically update your info—so you’ve gotta do it. 

✅ Insurance & credit card information must be updated at least 48 hours before your appointment to comply with our insurance payment policies. 

🚨 Failure to update your insurance? Your appointment will be canceled, and you’ll incur a $50 no-show cancellation fee. 

🚨 Failure to update your credit card? You’ll face a $25 late payment fee (because, unfortunately, kindness doesn’t pay our bills). 

If we don’t have accurate info, we can’t bill properly, and trust us—insurance companies aren’t in the business of charity. Remember, accurate information is also essential for processing medical records requests and avoiding prescription resend fees.

We love technology... when it works. However, if you call us at the time of your appointment saying, “I can’t log in!”—your appointment will be canceled, and you’ll incur a $25 no-show cancellation fee. This is because your appointment time is reserved specifically for you, not for troubleshooting IT issues. To avoid any inconvenience, please ensure you can access the patient portal before the day of your appointment, especially if you need to review insurance payment policies or submit medical records requests. Remember, if you require prescription resends, take care of that ahead of time as well!

Look, life happens. We understand that. However, if you cancel your appointment less than 48 hours in advance or arrive more than 15 minutes late, we must enforce a $50 no-show/late cancel fee. 

⚠️ New Patients, This One’s Big! – If you do not show up for your first appointment, we won’t be able to reschedule you. It’s like a bad first date—we’re moving on. 

Why? Because that appointment slot could have been allocated to someone else, and we strive to assist as many patients as possible. This policy is in place to respect our patient portal rules and ensure smooth operations. Remember, it’s not solely about the money; it’s about respecting other patients and adhering to our insurance payment policies. Additionally, please be aware that if you need to request medical records or require prescription resends, those processes are also managed with care and consideration for everyone involved.

Need a copy of your medical records? We got you—just not instantly. It takes 10 business days to process your medical records requests, and we charge a $25 fee for this service. Please note that this fee is separate from any no-show cancellation fees that may apply to appointments.

🛑 Records Cannot Be Picked Up In Person! 🛑

We’ll send your records via mail, email, or fax—whichever method works best for you. (But no, we will not be rolling up to your house like DoorDash.) Also, if you need to resend a prescription, be aware that there may be prescription resend fees. For more information about our insurance payment policies and patient portal rules, feel free to reach out!

If your stimulant prescription expires because you didn’t pick it up within the 7-day window, we’ll have to charge you $10 as prescription resend fees. Why? Because managing paperwork is a nightmare, and we’re trying to minimize our exposure, especially when it comes to insurance payment policies. Additionally, please remember that our patient portal rules are in place to help manage medical records requests efficiently, and we do have no-show cancellation fees for missed appointments.

We know paperwork is a necessary evil, but here’s the deal:  

✅ We only complete forms for patients who have been with us for at least 6 months, as outlined in our insurance payment policies.  

✅ Forms must be brought to your actual appointment (no dropping them off like a sneaky ninja).  

✅ We need 7 business days to complete them, especially for medical records requests.  

✅ There’s a $5 per page fee (because time = money), and we cap it at 10 pages (because sanity = priceless).  

Please also be aware of our no-show cancellation fees and the prescription resend fees if applicable. Don’t forget to check the patient portal rules for more information!

We’re all about mental wellness, but let’s be crystal clear: Aggression of ANY kind = immediate dismissal. That means: ❌ No yelling at staff. ❌ No rude emails. ❌ No aggressive messages written in all caps. ❌ No slamming your keyboard like you’re in an action movie. If you or your family members get aggressive, you’re out—no second chances. Remember, our insurance payment policies and patient portal rules are designed to create a respectful environment. Additionally, any disputes regarding medical records requests or no-show cancellation fees should be handled calmly, and we do not tolerate any aggression, especially concerning prescription resend fees.

We know policies aren’t fun, but they are crucial for fairness and consistency, including our insurance payment policies. Your appointment isn’t just for you—it’s a time slot that someone else would have gladly taken. So please, be prepared, be on time, and update your info in the patient portal to avoid any confusion.

We’re here to help, but let’s work together to keep everything smooth and stress-free. Remember, missing an appointment may incur no-show cancellation fees, so it’s best to let us know if you can’t make it.

If you need to request your medical records or have questions about prescription resend fees, don’t hesitate to ask—nicely. 😊

See you at your next appointment! 🚀